eporta is a tool that evolves every day, mainly due to the invaluable feedback we receive from both our buyer and supplier community. 

Our CTO, Simon Shillaker, explains how development happens here at eporta. 

1. Why is product feedback so important to developing eporta? 

Our mission is to build a platform that streamlines our users’ processes and makes their lives easier. Feedback is crucial to achieving this and we can’t ever have enough of it. We want to hear what works so we can do more of it, what doesn’t so we can change it, and what we’re not doing so we can add it!

2. Can you give us some insights into the way the technology team works?

As I said, the tech team is here to serve the users, so Aneeqa and I work very closely to make sure we’re always working on the features that deliver the most value to the largest number of users. At any given time we may be adding new functionality, refining existing processes or working on the nuts and bolts behind the scenes. We constantly critique both our software and the way we work to make sure we’re operating as efficiently as possible.

3. What’s the best kind of feedback?

The best feedback is honest and unconstrained. We want to hear how people operate, what their ideal world would look like and how eporta does/ doesn’t fit into it. We want people to challenge fundamental assumptions we’ve made, tell us what they love and what they hate.

4. What do people not commonly know about your job? 

A lot of people don’t realise how much work goes into just keeping a large site running. The technology supporting a website is a lot like an iceberg, only a small percentage is visible. I spend a lot of time on the bit that’s under water!

5. What are you most proud of?

I’m always most proud of the last bit of good feedback we’ve had. Feedback is how I measure our success as a team and when it’s positive, I know we’re doing something right.

Do you have any product feedback you wish to give? Please email us here to let us know!


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